Ashley Ringrose wrote us on 29 May 2004:

I came in Saturday and bought the [Sennheiser] PX200's from you. They are fantastic. Your store is small but jam packed with great stuff. Your website is also one of Australia's best e-tailers, in my opinion. The fact you didn't have to think twice before letting me try the headphones on and open the packet made my day. At [Major Department Store] the week earlier they wouldn't open any packages even after I showed them the trial pair were broken. I will tell all my friends about your store and the good service I received.

Anthony Wakefield wrote us on 29 September 2004:

I wanted to thank you for your speedy response and delivery of the Edirol UA-25. The product is great, and it was good to find someone in Australia that had it in stock. Although I wasn't home, the stock was here in Melbourne, the following afternoon (2pm) after ordering the day before. Very impressive.

Josh Worsley wrote us on 24 December 2004:

Just wanted to say “thanks” for the great service you provided. I placed an order via the web with you late one night, the next morning received a call from Steve to confirm the order and by midday the same day had the items. I wish there were more online/retailers like yourselves – usually I check if items are in stock, get told they are, place the order and then get told magically there is no stock and have to wait days / weeks / months for items. It’s nice to come across a company who delivers what they offer with great service. Well done!

Neil Dickson wrote us on 24 May 2005:

To all at Wicked digital, Just a quick note to advise that I received the goods this morning before ten AM. To say that I am impressed with your service is an understatement! Congratulations to all involved in this transaction. I will certainly keep your organization in mind for the future and spread the word. I will certainly drop in when I am next in Sydney, I have just got to rake up sufficient funds for those Tannoy 4's! Once again, congratulations.

Graeme wrote us on 19 August 2005:

Received today in perfect order, fast delivery and well packaged thank you! Excellent product, great comms, great service, thank you!

Marcus Darbyshire wrote us on 13 September 2005:

Guys, I just wanted to give you positive feedback from my recent experience in buying headphones from you over the internet. It was an outstanding e-commerce experience: Simple web ordering process, Fast Delivery, Quality product at discounted price, product brochure and catalog, customer satisfaction letter, loyalty points and complete tax invoice/credit card receipt. Well Done. You are raisng the standards of e-commerce. I will be recommending your business to my "Digital Home Theatre" colleagues.

Julian wrote us on 22 May 2006:

Thanks for the fast service and fuss free online trading. Sometimes I fear that online stores don’t have stock, but your store was extremely quick in processing the order with information tracking the progress. No shipping cost in Australia is great too. You should make that more obvious as it is a significant discount. Your store was 18% cheaper than the other store that I was considering, 14% was because of the postage!

John Marks wrote us on 24 August 2006:

Was the easiest and most satisfying internet transaction that I have ever done and saved 20% without having to leave home. Great to have done business with you and will certainly pass your company name on to my many friends.

Mike Waisome wrote us on 05 September 2006:

I just wanted to let you know that I am EXTREMELY pleased with the head phones that I bought from your company, they are worth every penny. And your service was fast and efficient. I look forward to using your company again and recommending it to others. Once again thanks!

Mark Wardley wrote us on 21 December 2006:

Just wanted to thank Steve for his efforts in sorting out a shipping error which I was responsible for. The ear phones arrived today ( FRIDAY ) as you said and I cannot thank you enough. This was only a small purchase but Steve obviously went to some lengths to see that I received my earphones, and before xmas. My apologies to Steve as I'm sure you would have had more pressing issues to deal with especially this time of year. Once again thank you. Have a great xmas and new year.

Adrienne Zinn wrote us on 07 September 2007:

I ordered Westone UM1 in ear earphones and they arrived 2 days later. They are fabulous and I was absolutely thrilled with the service and will certainly be using Wicked Digital again in the new future.

Shane Moran wrote us on 10 September 2007:

Thank you very much for the prompt delivery of my product. It was ordered on Wednesday along with a confirmation email to say that the order has been approved, then the quickest shipping (I had the product at my door on friday!!!) that I have ever experienced. To add to that it was the Friday of the APEC summit so hats off to a company who knows how to provide GREAT customer service! Thanks again!

Simon Hoyle wrote us on 25 September 2007:

It's a too well kept secret! I had ordered the item I was after with another retailer, who was unable to get it to me in time. I found you via the importer's website after doing a Google search. I'd never heard of you before, but from the time I placed my order to the time it was processed and completed was not more than 20 minutes. And the item is due to be delivered to my door within three hours (possibly less time than that). An exceptional service.

Amanda Brown wrote us on 20 October 2007:

I am writing to tell you how impressed I was with your service, I recently purchased a Cambridge Audio 640H audiofile from you and I am very happy with it. My husband stumbled upon your website and we thought we would give you a go, well we will definitely be return customers. Service was excellent and very quick delivery.

Gary Jacobson wrote us on 03 November 2007:

Service is rapid and email responses are equally rapid. There's nothing worse than waiting, waiting, waiting...for an answer. No such problems here! These guys are right on the ball.

David Rushworth wrote us on 07 November 2007:

Fantastic service! I mentioned that another Australian dealer had the same article at a lower price and Wicked Digital came to the party straight away. I ordered the headphones 06/11/2007 and picked them up from the Post Office 07/11/2007. All along I received emails regarding the status of my order, which I appreciated. Well done and thank you.

Sue wrote us on 28 November 2006:

I don't think I have ever been so completely thrilled and satisfied by a product purchased and speed of delivery! Thanks so much! The noise cancelling headphones are a miracle of science! - an amazed customer...

Ashley wrote us on 29 November 2007:

I received my order today, and wanted to thank you for your prompt service. My recent experience was trying to purchase the same product from dxxxxxxhxxx.com.au and after placing the order I tried to contact their customer service. I made 15 attempts to call them in 3 days to no avail. After 10 days I received only an email saying they were out of stock and it will be another 2 weeks before they receive any more. I cancelled the order and placed the same order with Wicked Digital. I have the product in my hand 48 hours later. Very pleased and will purchase from you again.

Clive Willingham wrote us on 21 December 2007:

My daughter just rang to say the Tannoy i30 has arrived in Melbourne, wild weather notwithstanding. This was my second order with you. I could not be more impressed with your advice and your service. It’s reassuring to know that someone out there still knows how to look after customers. Thank you.

Shauna Morris wrote us on 23 March 2008:

Well, the Hackershield (Tested daily) surprised me a lot. The free shipping is just amazing as well, you can't find many dealers to provide that..... First time I ever ordered anything online and you certainly have my trust. Will be buying from you again. :)

Kathryn Small wrote us on 04 April 2008:

You guys are clearly professionals, and clearly passionate about sound, and that convinced me to shop with you. I absolutely love the $7.50 Sydney Headphone delivery service - it helped convince me that you're the site for me! I'll definitely recommend you to my friends.

Simon Hennig wrote us on 07 May 2008:

Great site, and I'm impressed with both the service and how much you seem to care about your service. Too many online traders have absolutely no customer service whatsoever. I have been stuffed around by ones both here and OS. I have been pleasantly surprised by this site, and will certainly buy from here again, and recommend you to others. Keep it up!

John Carrodus wrote us on 12 May 2008:

My 100% "Excellent" ratings say it all! My thanks and kind regards to all at Wicked Digital.

Craig Ellis wrote us on 23 July 2008:

Most likely the best site in Australia when it comes to the information and purchasing of PA systems. Thanks!

Grahame Riley wrote us on 28 July 2008:

I must say that you are the best music company that I have had dealings with over the years and look forward to doing more business with you in the future.

Rob Willetton wrote us on 07 November 2008:

As a webmaster of a site and having a knowledge of what work is required to maintain the high level you achieve my congratulations on your site and the fast and efficient service you offer, this is my first purchase from Wicked Digital I will return and pass your information onto my family and friends you guys rock.

Brett Pritchard wrote us on 13 November 2008:

This was the first time I have used the site and I will be definitely coming back to use it again. I searched extensively online for the product I purchased and you were the cheapest and provided the most information about the product. Free postage was a bonus also.

Hans Holstein wrote us on 03 December 2008:

Congratulations on your excellent service and promptness in delivery. It was a pleasure doing business with you.

Nicholas Cohen wrote us on 08 January 2009:

Absolutely! I have been buying stuff over the net since it was invented and have dealt with hundreds, if not thousands, of different suppliers. Your communications and speed of delivery were the best I have encountered to date. I ordered my headphones yesterday afternoon and they arrived this morning. That is outstanding!!! Thanks and well done! I look forward to dealing with you again when my economic prospects improve.

Aleksandar P. wrote us on 12 January 2009:

Your service is fantastic, fast, accurate, no hassles, product arrived in perfect condition and very speedily. I am one satisfied customer. Thank you!

Eric Rooney wrote us on 05 April 2009:

I recently purchased a DacMagic D/A converter from you and I am highly delighted with it. Your service, communication, and packaging of product are second to none. Ordered Sunday,received Friday in country NSW. Excellent. Keep up the good work. If there is any other electronic product that I need and you stock it,I will be there.

N. Josephs wrote us on 19 April 2009:

I found your service was well above many other dealers and postage was very quick. I am using the headphones right now and I am amazed at the quality of sound. Thank you for your service and I will recommend you to my friends.

A. Green wrote us on 17 June 2009:

Just wanted to say how pleased I've been with every aspect of Wicked Digital's service. I've ordered twice now, and each time the order has been shipped immediately. The second item I ordered had a problem (not Wicked Digital's fault) but returning it was an easy process and I was amazed that it was replaced that same day! 10/10

Mike Rogers wrote us on 30 June 2009:

Mixer arrived perfectly! Thanks so much. Fantastic service indeed.

Wayne Ward wrote us on 06 July 2009:

Simple ordering process, fast delivery, best price around for the Dacmagic D/A converter, excellent product, what more could you ask for, highly recommended.

Stephen McQuarrie wrote us on 13 July 2009:

Postage was hassle free and fast. I ordered Sunday night and my order had been dispatched before 10am Monday - excellent ticketing information service to let you know the status of your order. Good realistic advice given over email prior to purchase and turned out to be spot on. I purchased the NuForce Icon Mobile, and found it to be a vast improvement over onboard sound and am very happy with it for portable use.

Peter Skarpetis wrote us on 18 July 2009:

I ordered a Cambridge Audio Dacmagic on Monday morning and it arrived promptly and in good condition on Monday afternoon. It was worth paying the $10.00 for fast shipping.

Karl Frankish wrote us on 20 July 2009:

My Cambridge Audio Azur 340A was delivered promptly and in perfect condition. Excellent feedback on the progress of the item. Plugged the little beauty into my PC and QUADs and relished in the sweet sound (given the very affordable price) .

Tim Culbert wrote us on 28 July 2009:

Purchased ATH C7 headphones in the afternoon, had them waiting for me on my desk the next morning. Top service and products.

Amanda Slatyer wrote us on 30 July 2009:

Very friendly and efficient service. I had a little difficulty with ordering online. However it was reassuring when instead of an automated response, someone was in immediate contact (and after hours). The next day the order was safely delivered.

Graeme Hairsine wrote us on 02 August 2009:

I'm listening to incredible sound on my Sennheiser PXC 450 noise cancelling headphones and looking forward to using them on my next long-haul flight to Europe. Your advice was prompt and spot on, your service was efficient, and your pricing was the best I found in Australia. I'll definitely use you again.

David Moore wrote us on 12 August 2009:

Thanks. Sales and Service was incredibly efficient, as well as friendly. The goods were delivered within 2 hours of the purchase which is remarkable. The Benchmark DAC1 USB is a truly great product. A technical tour de force but it sounds astonishingly good.

Steve Henderson wrote us on 24 August 2009:

Awesome service!! Thanks guys, I will be back for more in the future!!

Rosemary Fordree wrote us on 28 August 2009:

Just bought the OXX Digital Radio, it works beautifully. It arrived virtually next day too - out in the bush, so absolutely thrilled with the great service.

Katarina Piper wrote us on 28 August 2009:

Love my new Oxx DAB radio, still trying to get a digital signal from the radio stations here in the lower Blue Mountains. Love the quality build of the unit. Wicked Digital were so fast with postage and I found the site excellent, will definately be back for any more future electronic purchases. Thank you.

Paul Cherry wrote us on 29 August 2009:

I run a blog about headphones at www.buyheadphones.com.au and I will definitely be promoting Wicked Digital. Great service, close to or best prices in Australia and super fast shipping. Congratulations on being one of the few quality Australian niche vendors.

Aliyan Hussien wrote us on 05 September 2009:

Very happy with the product and your prompt service. Will be dealing with you in the future.

Thomas Lu wrote us on 07 September 2009:

Wow thanks for the prompt email replies and delivery. hope to deal with you again

Alani Faiai wrote us on 14 September 2009:

Great service fast delivery, thank you. Will be back for more.

Arthur Spencer wrote us on 14 September 2009:

Excellent very pleased great service I will be back for more items in the future many thanks

Mat Nash wrote us on 28 September 2009:

shipping was surprisingly quick. arrived nine am the next morning. great response to questions and queries. definately purchase from you guys again

Ray Cambridge wrote us on 26 September 2009:

Thanks Wicked Digital. Very quick service. You've restored my faith in buying over the internet.

Devon Roberts wrote us on 07 October 2009:

Prompt replies to emails. Quick delivery.

Daniel Williams wrote us on 12 October 2009:

I just ordered a new pair of headphones and found that their service was as fast and prompt as it was years ago when I last bought something. And, as a web developer, I appreciate how easy to navigate and use their website is.

Edward Banner wrote us on 17 October 2009:

Well, I can only add to the large number of positive comments I have read. Service and delivery was excellent. I purchased a Cambridge CD/DVD player, the DVD99. I almost bought this unit from another supplier but happened across the Wicked Digital site by chance. I saved well over $100 on the price of the Cambridge DVD99 and not only that, the mail cost was zero. You have scored another permanent customer. I will be back and will also recommend to friends. David Banner, Adelaide.

James Black wrote us on 18 October 2009:

Purchased Nuforce Icon desktop amp and S1 speakers in October. Very content with the service and delivery, prompt and efficient. The set itself connected via USB has turned the computer into a fantastic sound system. Wow I am impressed - great sound, no dropouts and applies to every output which I never thought possible; money well spent. James Black, Sydney

Kok Hooi Ng wrote us on 25 October 2009:

I just bought new earphone from here. Thanks Wicked Digital service and little gift : )

Pam Sargood wrote us on 25 October 2009:

I have probably half a dozen Sennheiser headphones, and have always bought them from Wicked Digital. When I bought the first pair I spoke with someone who knew the product backwards and could answer all questions. This is not always the case when purchasing. Delivery is fast, the phones have always been as advertised. Personally I wouldn't buy from anywhere else.

Don Stazic wrote us on 30 October 2009:

I just got a Rega Apollo CD player. I stuffed up a little when making the transaction but a phone call fixed it up straight away with no hassles. The player arrived quickly and it sounds great. A great price as well.

Chris Mordaunt wrote us on 16 November 2009:

Purchased Cambridge DVD99. The price was very competative and the player is great. My only concern is that the box was rather battered. Australia Post hadn't taken any heed of the fragile stickers. Luckily, the player is undamaged.

Shane Hennessy wrote us on 16 November 2009:

Thank you very much for your fantastic and speedy service. Very impressive!

Graham Starkey wrote us on 26 November 2009:

You've won another happy customer. The newsletters about new products are excellent, the response to emailed questions is quick, precise and useful, and the sales and delivery process works flawlessly. Well done.

James Ward wrote us on 26 November 2009:

I would like to say that the promptness with which you dealt with my order astonished me....I used the headphones last night and thoroughly enjoyed them....by not buying the Bose I saved money and by reading your product descriptions I think I got the better deal...and the postage was free...I am a fan...I would not hesitate to recommend your service.

Jonathon Lawrence wrote us on 28 November 2009:

Great service. Ordered on Wednesday morning, shipped same day and received on Friday morning. Very happy.

Peter Hannan wrote us on 28 November 2009:

Dear Steve - Thank you for the magnificent Shure SRH 840 headphones - quite simply, they’re FANTASTIC. These are the first quality headphones I’ve ever bought and I’m greatly impressed with them. The first item I listened to was Martha Argerich’s playing of the 3rd Movement of Tchaikovsky’s 1st Piano Concerto on YouTube – it was awesome! Thank you for your assistance (and patience) via email and phone in helping me to distinguish between one worthy pair of headphones and this pair. I was greatly impressed, also, with the alacrity with which you dispatched them to me and have only one regret – viz. that you don’t (yet?) have a store here in Melbourne.

Masato Kato wrote us on 30 November 2009:

Dear Wicked Digital, many thanks for a quick delivery of my receiver (Cambridge Audio One CD Receiver). I was pleasantly surprised by your prompt and complete service (only 2 business days to get it delivered to my door). Also thanks for being a Cambridge Audio dealer and offering great price.

Aman DHILLON wrote us on 29 November 2009:

I too want to comment on the excellent service and very short time for receiving responses to emails. I've ordered headphones on 3 occasions and they have always been delivered within 3 days of the order being placed. (I reside in Melbourne)

Peter Gordon wrote us on 09 December 2009:

I have now purchased items twice from Wicked Digital. In both cases the items were delivered in good condition within 3 days of my placing the order. The price for the products was better than the advertised price of other retailers I checked. Thank you for the excellent service.

Peta Gehrmann wrote us on 19 December 2009:

easy to use website + prompt processing of order = one happy customer!

Toulla Conomos wrote us on 28 December 2009:

I too was very happy with the product and especially the prompt order processing and delivery. thank you

Sam Lukowski wrote us on 09 January 2010:

Thanks for the great deal on the Cambridge Audio S30s guys! These speakers sound awesome for their size! The whole transaction was easy as, and the speakers arrived well packed (so many foam bits!) and promptly. Thanks again - will definitely check you guys out next time.

Gary Townsend wrote us on 09 January 2010:

Very pleased with the speed, service, and excellent product. Much appreciated feed back during the processing of the product. Will definitly purchase with Wicked Digital again.

James Black wrote us on 11 January 2010:

Good service, great product thanks again

Tim Porteous wrote us on 14 January 2010:

Received HRT music streamer +, 6th Jan Listening to it now, good sound,I can notice its different to CD player when comparing the two side by side, voices a slightly crisper with my CD player. Now will have to rip CD collection to uncompressed. Communication good - (An email with guesstimate of arrival time when I ordered would have been the icing). Very happy with product and service. Will definitely purchase with Wicked Digital again. Thanks.

Simon Dilosa wrote us on 14 January 2010:

I ordered a product on a sunday night, the payment was processed by monday morning and shipped by lunch time.. I had the product in my hand by lunch time tuesday.. Amazing service. Product was in great condition! Will shop here again!

Chris Cowley wrote us on 15 January 2010:

Thanks guys for the headphones. Super quick, top quality and reliable. The last time I bought from you was around three years ago - I remembered you from then because of your catchy name but more importantly, I knew you would get the job done. Thanks again and keep up the great service.

Tim Morgan wrote us on 16 January 2010:

3 reasons to shop with Wicked Digital. 1) When I called for information I got someone straight away who was knowledgeable. 2) The price of my equipment was fair. It was a little more than ordering from the US, but not double as many merchants in Australia think is reasonable. 3) The item took 1 day to get to me. One of the best online purchasing experiences I have ever had

Jing Zhang wrote us on 17 January 2010:

Although there was a mishap with the mix up of pickup and delivery, the delivery was impeccable came within 24hrs, being a delivery within Sydney. Both Audio-Technica headphones were needed promptly and were delivered in store bought condition. We were all very satisfied and impressed. Thank you Wicked Digital and expect referrals to friends.

Paul Rawinski wrote us on 17 January 2010:

Bought the Klipsch X-10 in-ear headphones. Wicked Digital had extremely quick shipping with all invoices and documentation provide. Not to mention that the headphones are phenomenally good! Thanks so much Wicked Digital for the easy to use website, the cheaper prices and great service and shipping!

Doug Kerle wrote us on 19 January 2010:

Bought the Shure 840H over the web on advice from you guys. They sound great and were shipped out fast. Nice work guys.

Liam Brown wrote us on 31 January 2010:

I brought some Audio Technica Headphones and iPhone adapter. Both fantastic and both arrived quickly from the day I ordered the products. Very reasonable prices too. Will definitely be doing business with you in the future. Keep up the great work.

Ken Parrington wrote us on 03 February 2010:

I live in country NSW so normally it takes a little longer for deliveries to arrive. I placed my order at 11:38PM on Wednesday 27 January and to my surprise it was shipped the next day and arrived on Friday 29 January. That's a fantastic level of service. I am very pleased with how easy it was to place the order online and get the order to me so quickly. Plus I saved money....how good is that :) Keep up the great work..... I am already working toward my next purchase from you.

Simon Hanly wrote us on 07 February 2010:

Bought the Cambridge Audio One (mini hifi - CD, Ipod & DAB+). Great unit at best price. Friendly service from a 'pro' retailer - a nice supprise!

Kris Wilson wrote us on 13 February 2010:

Purchased a pair of Ortofon e-Q7 earphones and couldn't be happier. I opted for the express delivery and received the earphones within 3 hours of ordering! And as for the Ortofon e-Q7 earphones...Brilliant!

sundeep sathuluri wrote us on 13 February 2010:

I have ordered senheisser hd 418 and received it very promptly... they are excellent and i am loving it...

john mar wrote us on 16 February 2010:

purchased an HRT Music Streamer from Wicked Digital, what a great little product, just what I was after to link the computer to the home entertainment, for party music, top company to deal with, very helpful, fast efficient service, excellent, would deal with again anytime, thanks.

Wei Liam Ho wrote us on 19 February 2010:

Got myself a Cambridge Audio DacMagic DAC from Wicked Digital. Arrived the next day. Fantastic service. Just ordered some cables as well. Hopefully the service will be just as good.